Privacy Policy

Welcome to Nihao Chongqing. As your expert guide to the “8D City,” we prioritize the security and transparency of your personal data. This policy explains how we collect, use, and safeguard your information while you explore Chongqing and its surrounding regions (including Wulong Karst, Dazu Rock Carvings, and the Yangtze River).

If you choose not to provide the necessary personal information we reasonably require, we may be unable to offer you the requested services, products, or information.

1. What Personal Data Do We Collect?

Due to China’s strict travel regulations and Chongqing’s unique logistical requirements, we collect the following:

• Identity Data: Full name, gender, date of birth, and nationality.
• Identification Documents: Passport numbers and digital copies (Mandatory for booking Yangtze River cruises, high-speed rail tickets, and real-name entry at sites like the Dazu Rock Carvings).
• Contact Information: Email address, phone number.
• Precise Geolocation Data: Given Chongqing’s complex multi-level terrain where traditional navigation often fails, we collect GPS data (with your consent) to provide precise “inter-floor” pick-up services and pedestrian guidance.
• Health & Accessibility Data: Information regarding physical mobility or dietary requirements to ensure your “Survival Guide” includes step-free routes in this mountainous city.

How Do We Collect Your Data?

• Direct Interaction: When you book a “Chongqing Private Transfer” or “Three Gorges Cruise” through our portal.
• Automated Technologies: Via Cookies and device identifiers when you use our interactive maps in high-density areas like Hongya Cave or Jiefangbei.
• Third-Party Sources: From local hospitality partners (hotels) and cruise lines (e.g., Century Cruises, Victoria Cruises) for boarding verification.

Core Use of Your Information

We adhere to a “No-Sale” policy. Your data is used exclusively for:

• Service Performance & Functionality: To analyse usage levels, troubleshoot technical issues, and ensure our platform operates efficiently.
• User Connectivity: To facilitate communication between users where applicable.
• Interactive Features: To enable participation in forums, chats, blogs, and other interactive services.
• Experience Enhancement: To refine our offerings by identifying trends, evaluating promotional effectiveness, and customising content based on your previous interactions. For instance, we may personalise tour recommendations based on your browsing history or travel interests.
• Location-Based Services: To provide relevant localised content by detecting your device’s geographical location. This may include redirecting you to the Nihao Chongqing website in your preferred language or suggesting the nearest office for assistance.
• Marketing & Promotions: To inform you of special offers and promotions tailored to your interests. Our email communications are designed to be relevant and will always include an option to unsubscribe.You can withdraw your consent or opt out of our direct marketing at any time though by clicking the ‘unsubscribe’ option in any marketing email, by responding “STOP” to any SMS message, or by email.
• Employment & Applications: Employee and applicant data may be used to comply with legal requirements, process payroll, administer benefits, and evaluate performance.

Data Sharing (Chongqing Ecosystem Only)

To fulfill your itinerary, we share data only with:

• Cruise Operators: Exclusively for Three Gorges itineraries.
• Local Logistics Teams: Providing only your name and contact number to assigned drivers.
• Public Security Bureaus: As required by PRC law for hotel and cruise check-ins.

Your Rights & Security

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability
• Opt-out of Targeted Advertising: We will honour your request to opt out of targeted advertising we conduct.
• To exercise these rights, please contact us using the information provided at the end of this policy.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.

Terms of Use and Privacy Policy

By booking with Nihao Chongqing, you acknowledge and agree to be bound by our Terms of Use, Privacy Policy, and all other applicable terms and conditions.

Contact Us

If you have questions or comments about this policy, you may contact us at:

Address: No. 21-10. Building 1. No. 33. Beicheng Tianjie. Jiangbei District. Chongqing. China

Email: [email protected]

Phone: +86 13991296445

By using our website, you acknowledge that you have read and understand this Privacy Policy.